Refund Policy

1. Nextly AI Is Currently Free

In short: Nothing to refund today because nothing is charged.

The App is free to download and use. We do not ask for payment details and do not charge for the App, its features or Nextly Camera, so no refund is due.

If you see a charge that appears to come from Nextly AI, email [email protected]. It is likely from a Third-Party Provider or not related to us, and we will help you check.

2. Third-Party Provider Charges

The App connects to Third-Party Providers you choose, usually with your own API key or account. Their usage fees are charged by them under their own pricing and refund terms. We do not receive these payments and cannot refund them. Contact the provider about its charges, and set usage limits in each provider’s dashboard if you want to control spending.

3. When Paid Plans Launch

If we introduce Paid Plans:

• we will announce them in advance, and this policy will apply to them from launch;
• you will not be charged retroactively for anything you used while it was free;
• the price, billing period, renewal terms and any trial will be shown clearly before you buy;
• payments will be processed by our payment processor, Dodo Payments, which handles your card details. See our Privacy Policy.

4. Refunds On Paid Plans

In short: First purchase: full refund within 14 days, no questions asked. Cancel anytime.

• 14-day refund window. You can request a full refund within 14 days of your first purchase of any Paid Plan, for any reason. This covers your first payment for that plan, not later renewals.
• Cancelling a subscription. You can cancel at any time. Cancelling stops future renewals, and you keep access until the end of the period you have paid for. Unused time in a period that has started is not refunded, except within the 14-day window or where the law requires.
• Renewal reminders. For annual plans, we will email you at least 7 days before each renewal.
• One-time purchases. Any one-time or lifetime purchase is covered by the same 14-day window from the date of purchase.
• Abuse. We may decline repeated refund requests that show a pattern of buying, using and refunding.

Approved refunds are returned to the original payment method within 10 business days of approval. Your bank may take a few more days to show it. When a refund is issued, access to the refunded Paid Plan ends.

5. Mistakes On Our Side

If you are charged twice, charged after cancelling, or charged the wrong amount because of an error on our side, we will refund the incorrect amount in full once confirmed, whenever it happened, and you keep your access. If a paid feature does not work because of a confirmed problem we cannot fix within a reasonable time, we will offer a full or pro-rata refund.

6. If We Discontinue The Service

If we stop offering the Service, we will give at least 30 days’ notice, as described in our Terms Of Service. For active subscriptions, we will refund the unused part of your current paid period.

7. App Stores

The App is not currently sold through the Mac App Store or other marketplaces. If that changes, purchases made through a marketplace will follow that marketplace’s refund process, because we cannot issue refunds for payments it collects.

8. Your Legal Rights

Nothing in this policy limits rights you have under the consumer protection laws of the country where you live, including Malaysia’s Consumer Protection Act 1999 and any statutory right to cancel a purchase or receive a refund.

9. How To Request A Refund

1. Email [email protected] from the email address used for the purchase, with the subject “Refund request”.
2. Include your order number (from the receipt email) and the plan you bought.
3. We reply within 3 business days and, if the refund is approved, process it as described in Section 4.

Please contact us before opening a dispute with your bank; it is usually faster.

Simran Dhillon, trading as Nextly AI
Kuala Lumpur, Malaysia
Website: nextly-ai.app